positive statement examples

For a detailed guide on how to handle the difficult contacts, read our article: Dealing With Vulnerable Customers. A vision statement provides the direction and describes what the founder wants the organization to achieve in the future; it’s more about the “what” of a business. Nothing is better than this, is it? 10 Examples of Positive Self-Talk Statements and Phrases. A standoff is a situation where there is a long pause. Each of these difficult situations can lead us to those dreaded “tumbleweed moments”. Check out her new book: The Karma Queens' Guide to Relationships. Positive language has the power to boost physical and emotional wellbeing—at home and at work. Instead of saying this is wrong, or that is not correct, we can simply say what is so. Doolin is located in County Clare, Ireland. (note: here, ‘nothing’ is a negative subject of the verb, so we use a positive question tag because the statement is actually a negative statement. “Exactly” is a good power word to help emphasize this point. 11 Personal Vision Statement Examples. If their answer doesn’t convince you, be more obvious and remain patient. This is not a normative statement because it is testable, we … These fall into two categories. All Rights Reserved. When we write positive sentences, we say what is, rather than what isn’t. They’re statements that are believed to be factual. In the examples above, “He traded in his Android for an iPhone,” does not contain a helping verb.” When this happens, “not” will be your friend, as well as a form of the word “do” or “will” (including “do,” “did,” and “does”). Positive coping statements encourage us and help us cope through distressing times. The use of the word “we” also signifies teamwork, as the advisor is taking responsibility for the matter. This makes it very difficult for the customer to undermine what you are saying. Most of the time, it’s great when customers have done their research, as we don’t stop and explain everything. So here are some words and phrases to get you out of the standoff situation. So our success here will depend on the advisor’s ability to reframe the conversation. For example, “This city has 12 coffee shops.” These statements stand in stark contrast to negative sentence examples. Positive language has the power to boost physical and emotional wellbeing—at home and at work. To serve these customers well, we need to stay focused on the end goal. Letting the customer know that they were right to call you and that you are prepared to do something to confront their concern immediately shows them that you’re on the same side. Created with Sketch. For these difficult scenarios, it can be invaluable to have a list of positive statements and stock phrases for things that we’re going to find challenging to deal with and workshop them through. Positive statements are objective statements that can be tested, amended or rejected by referring to the available evidence. Either the customer says something truly bizarre which completely bamboozles the advisor, or the advisor says something which the customer simply doesn’t know the answer to. To best handle these situations, good advisors will be more direct with the customer, adjusting their tone and pacing to create a sense of immediacy. In the contact centre, advisors are often tasked with handling customer calls in difficult situations. By using this positive statement we are creating an environment of “belonging” and “safety”. A positive statement, on the other hand, is a factual statement. Dr. Harra is a best-selling author, psychologist, and relationship expert. Positive affirmations are positive statements on something that is already happening. So, while we would very much advocate creating a vulnerable customer policy and giving advisors specialist training, here are some positive statements that may help advisors in these difficult situations, in the meantime. In the passive voice, the subject typically comes after the verb, creating a bit of a muddled scenario. Support your advisors by having a clear call-escalation process, refraining from micromanaging and being proactive with your customer communication. For more on perfecting your customer service questioning skills, read our article: Practical Tips for Effective Questioning and Probing Techniques. Check out these 8 examples of positive feedback given: Feedback example #1: When an employee meets or … They’re merely statements from a speaker or writer that are believed to be legitimate. So far we’ve covered how and when you should give positive feedback to your employees. This will help you gauge whether the customer is keeping up with what you are saying. Can you, as the advisor, ask the right questions to match the customer’s needs and preferences to the right offering? Not all difficult situations in the contact centre are unpleasant. If you take a cruise to Alaska aboard Holland America, you’ll stop in Victoria, British Columbia. This statement is fact-based and has no value judgment attached to it. Customers often don’t like to talk on the phone and can come across as nervous, shy or even angry. Sounds good to us! 2. healthy living Emotional Wellness self improvement positive thinking affirmations. Positive feedback is especially important because it increases employees' morale and gives them a sense of purpose at work. But it can sometimes be difficult when the customer implies that we are wrong. As an advisor, you should know how long each call type is likely to take to handle. These are all common examples. This can be particularly stressful for advisors who lack autonomy.”. Subtly signalling to the customer that the call is moving as quickly as possible helps the advisor to remove customer concerns about their performance. Nora Roberts is the most prolific romance writer the world has ever known. Once you have taken back control of the conversation, use closed questions when gathering information. An impatient caller needs to know why the call is taking so long, so we need to be signposting what we are doing. They don’t necessarily have to be accurate or true. Acknowledging the emotion that the customer has expressed will show them that you are listening and understand how they feel. Take on clarity and positivity as you learn more about how to change passive voice to active voice. 7. If positive self-talk seems like foreign territory to you, it might be difficult to know where to begin in terms of effective positive statements and phrases to try. Therefore, its credibility can be proven or dis-proven via a … The active voice adds impact to your writing. In the first negative statement example above, we "know" that the dish does not contain veal. “When contact volumes are overwhelming, we need to let customers know that we do want to talk to them, but we need to prioritize our most vulnerable customers,” says Fran Fish. A little chuckle will help to take any awkwardness out of the conversation and make the customer feel comfortable in expressing themselves fully. This statement helps you to probe into what matters most to the customer and will therefore allow the advisor to narrow down the options for them. Advisors often have to battle these difficult calls from impatient customers at certain times of the day: just before customers go to work, finish their lunch break or the contact centre closes. So you want to acknowledge their research and “add” to it instead of rebuking it. Does that mean it has chicken? We have created a list of positive feedback examples for colleagues as it's crucial in any organization. Download the letter template (compatible with Google Docs and Word Online) or see below for more examples. But let’s not look at this call in isolation. Here, we see the helping verb “is,” a form of the verb, “to be.”. When facing overwhelming contact volumes, which lead to high occupancy rates, advisors can understandably find things difficult. This statement helps to show the customer that they are being listened to and understood. This will help you to test them and see how comfortable advisors are with using them. Positive economics deals with objective explanation and … Some customers just cannot make a decision and will either keep asking lots of questions or keep switching between different options. Just look at how some organizations used these channels when dealing with the COVID-19 crisis. If positive sentences state something believed to be true, then negative sentences state something believed to be false. Then we use “and”, not “but”, so it doesn’t seem as though we are contradicting the customer. Taking control of the call and asking this question at certain points within the conversation may enable the advisor to spot the root of the customer’s uncertainty. Generally, a normative statement is usually more of a value judgment, opinion, or recommendation which can be disagreed with, but not really proven one way or the other. This is a frustrating situation for everyone involved. These updates will prevent impatience from turning into frustration or maybe even anger. Once they have calmed down naturally (don’t ever say “calm down”), show empathy and move the conversation along. Luckily for you, finding and using the magic words is not hard; all you have to do is remember a few simple rules and commit to positive scripting. Fort Stevens was decommissioned by the United States military in 1947. Then there are those difficult scenarios that are caused by advisor stress, as the coronavirus outbreak has underlined. Let them feel as though they were part of finding the solution. Choose the content that you want to receive. Of course you cannot be submissive just because they are the customer, but you don’t want to push away the customer by proving them wrong. These are moments of silence on the phone when the advisor just can’t quite work out what to say next…. Dr. Carmen Harra, Contributor. I believe in, trust and have confidence in myself. These are moments of silence on the phone when the advisor just can’t quite work out what to say next, making a difficult situation much, much worse. The active voice expresses clear, cohesive statements where the subject is the one carrying out the action of the verb. The point is positive, or affirmative, sentences are expressed in a matter-of-fact tone and negative sentences are saying something is not true. A vision statement is like a photograph of your future business, which gives your business shape and direction. The 27 examples of positive statements above are great for doing this! These are objective statements. I absolutely agree with you… 3. If you walk into Knoxville, you’ll find a shop named Rala. I believe in, trust and have confidence in myself. “He did not trade in his Android for an iPhone.”, Here, “not” follows the main verb (or action verb) “trade.”. Here we have a selection of sentences that are making declarative statements. (to sit) You can take some examples of positive statements from our long list below. In fact, they can keep you on the phone far longer than you want to be. The positive statements below can help you do that. If you were to take a photo of you… analysing economic behaviour without making a judgement about the outcome, whether it is good or bad. Disney To make people happy. Indicate whether each of the following statements are normative or positive. Check out her new book: The Karma Queens' Guide to Relationships. Did they watch a movie ? It is seen as a nuisance for many in this digital age. The infographic below highlights 12 positive phrases and empathy statements to use for improving customer satisfaction. How to Turn 11 Everyday Phrases From Negative to Positive - Happify Daily Positive Statement. healthy living Emotional Wellness self improvement positive thinking affirmations. Well, in grammar, positive sentence examples are stating what is and not what is not. They don’t necessarily have to be accurate or true. These customers aren’t necessarily angry, but they will hint that they are in a rush to get off the phone and may grow frustrated when you cannot give them an immediate resolution. Customers often don’t like to talk on the phone and can come across as nervous, shy or even angry. Most customers don’t want to talk to you. How to Turn 11 Everyday Phrases From Negative to Positive - Happify Daily So, we want to build rapport, which we can do by giving them quick verbal nods like: “yes”, “uh-hum” and “absolutely”. They’re statements that are believed to be factual. There are near infinite possibilities. For example: A fall in incomes will lead to a rise in demand for own-label supermarket foods. I graduated from the university. Yet this is easier said than done in a difficult situation, so advisors may find it helpful to use the positive statements below to help navigate this scenario. There, the speaker might say something like, “No, there aren’t 12 coffee shops; there are 14.” Let’s take a closer look at positive sentence, or affirmative sentence, constructs. It also means that you can help them right away if they need anything and reassure them. Sample Positive Recommendation Letters . This makes problem-solving difficult, as … Positive affirmations are positive statements on something that is already happening. They are a very effective form of self-talk. Dr. Harra is a best-selling author, psychologist, and relationship expert. Statement 2: The government should take measures to reduce inflation. These will help you stay on top of things. 1. Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox. If you put this message up once for those who pressed the delivery option within the IVR, you could potentially save them a long wait and lower contact centre demand in the process. Sure, the customer may not be delighted to hear there is an hour’s wait until they get through to the contact centre, but it allows them to get on with other things in the meantime. (to tidy up) He often new shoes. In an extended passage, negative and positive may be expressed in separate sentences (the third example). Just don’t replay this message over and over again. Everybody loves a little positivity, right? You can take some examples of positive statements from our long list below. This makes problem-solving difficult, as the customer seems unwilling to engage. It is different from a mission statement, which describes the purpose of an organization and more about the “how” of a business. Again, positive and negative sentences are not necessarily factual. A “positive”, normative statement is one that expresses its intent in positive terms. Example Uses of These Words in Customer Service. Jul 9, 2019 - Explore Lisa Corber's board "I am statements", followed by 735 people on Pinterest. "Multiple dropdowns, read surrounding text". Michael Harrington Generally the same sentence contains both the negative and positive statements (as in the first two examples here). Here are some great positive statements to add to your system. However, positive statements can be factually incorrect: "The moon is made of green cheese" is empirically false, but is still a positive statement, as it is a statement about what is, not what should be. Or pork? At the start we want to give them verbal nods and show acknowledgement of what they are saying – to show that we are listening to them. For some children, a caring adult within their community can give them hope when things aren't good at home. Using stock phrases as back-up positive statements should just be one of many tactics for overcoming each of the difficult situations highlighted above. More women are in the workforce today than in the 1980's. Yet creating rapport often comes back to one simple rule: people like people who are similar to them. (to have) Maria sometimes their room. What would happen if we turned these negative sentences into positive sentences? Download the letter template (compatible with Google Docs and Word Online) or see below for more examples. You will often meet customers who are very friendly, but very talkative. Here goes: What happens when we replace a negative sentence for a positive sentence? Establish a Good Rapport Positive statements shouldn’t just relate to customer–advisor conversations, they can be applied elsewhere to minimize customer frustration and difficult situations for advisors down the line. They’re simply statements from the speaker or writer that they believe to be accurate. So this all comes down to good questioning and building probing questions into our positive statements, just as we’ve done below. So make sure your IVR messaging reflects this to relieve pressure on your advisors while still sounding friendly and helpful. Each of these difficult situations can lead us to those dreaded “tumbleweed moments”. “Sometimes, there’s also no policy for addressing the problems, so advisors are unaware of what they should do. Get all the latest news straight to your inbox, The Right Words and Phrases to Say to an Angry Customer, Practical Tips for Effective Questioning and Probing Techniques, The Top 12 Acknowledgement Statements for Customer Service, How to Write the Best IVR Messages – With Examples, What Is Proactive Customer Service? They watched a movie yesterday. It may be difficult for the advisor, but they should remember that the customer cares about their opinion – otherwise they wouldn’t have called. The easiest way to discern normative statements from positive statements is to whether the statement is a fact or opinion. Interacting with vulnerable customers can be challenging, especially when advisors haven’t had the necessary training to identify signs of vulnerability and handle the calls with care and respect. If so, you can promote one option over the other and help navigate the customer to the most appropriate offering. But just remember the two secret components to make them effective: a. Physiologically experience the positive affirmation b. For guidance on how you can better acknowledge customers in the contact centre, read our article: The Top 12 Acknowledgement Statements for Customer Service. Dr. Carmen Harra, Contributor. 3. Acknowledge the elephant in the room and take ownership of the pause when the customer doesn’t follow. Positive statements are objective statements that can be tested, amended or rejected by referring to the available evidence. But we cannot rely on these positive statements as the only way to get through the difficult scenarios. Here are some examples of positive affirmations related to various areas of personal development: I know, accept and am true to myself. Statement 1: The inflation has been above 5% per year for the last 5 years. Conclusions drawn from positive economics analyses can be verified and supported by data. Have you ever examined the differences between the active voice and the passive voice? But, when we look at its positive statement counterpart, we know that it is beef. Indecision often come from their feeling that there is a lot riding on the call; they have this “fear factor”. There are more than 850 miles of hiking trails in the Great Smoky Mountains. Power Statements include two elements, “power words” and achievements. This statement helps play to the customer’s ego. I completely agree with you… 6. Positive statements (and positive reasoning more generally) are objective. (to repair) Walter and Frank hello. These “tumbleweed moments” can be really awkward and have the potential to break any rapport that has previously been built up. However, you are the expert. Now, let’s tie it all together with great examples. This is half the battle. I my friends. Normative statements are those which have to do with a standard of behaviour. Positive Statements. For more on the topic of IVR messaging, read our article: How to Write the Best IVR Messages – With Examples, Using stock phrases as backup positive statements should just be one of many tactics for overcoming each of these difficult situations…. However, when they just continue, give them their space and when it’s finally your turn to talk, use closed questions to minimize their responses and employ other call control techniques. Positive Statements to Encourage Conversation. Establish a Good Rapport They’re merely statements from a speaker or writer that are believed to be legitimate. You went to the bed early. With a Definition, Examples and Key Challenges. He didn’t meet her. Well, in most cases, our writing becomes clearer. I didn’t graduate. Butchart Gardens contains over 900 varieties of plants. By linking their situation to the matter at hand, through the double use of the word “crazy”, we can seamlessly move the conversation along. What Are the Best Words and Phrases for Building Rapport? I definitely will make sure that it gets sorted… 2. Using an empathetic statement or short phrase can create a connection during a customer conversation. Empathy statements can do so much in making customers feel that they are understood, respected, and their feelings are validated. Did he meet her ? That is exactly right… 5. As such, they can be tested. For examples, "An increase in taxation will result in less consumption" and "A fall in supply of petrol will lead to an increase in its price". This time will reassure the customer, so they feel comfortable to continue the call or rearrange it. There are a number of difficult situations that advisors face in the contact centre, which often lead to awkward moments of silence or “tumbleweed moments”. 30 examples of empathy statements, phrases & words for customer service. Aside from simply feeling good, positive emotions are also an important piece of the happiness puzzle. The three positive statements below will help you demonstrate commonality and help the customer open up. Examples of giving positive employee feedback. It’s better than having to wait in anticipation for such a long time. They are a very effective form of self-talk. Created with Sketch. Sounds good to us! Positive sentences do a better job of stating how things are. Positive statements are based on empirical evidence. Then, it’s take two and a chance to reframe the conversation. Below is our list of 25 positive words and some example of using them in customer service. It’s important to remember this context when dealing with angry customers. If customers feel this similarity, then they are more likely to be open with you. Or is it vegetarian? Which, when used on a regular basis, can help us become more powerful, self-confident and peaceful. (to run) They didn’t watch a movie. For example, saying that President Trump is the worst president is not a positive statement because people could disagree on what the definition of “worst” is in this scenario. Many customers don’t like to speak on the phone, so informing them of a new channel could be a nice surprise. “Excellent stuff” is great to help validate what the customer has just said, while it allows us to quickly move back to the matter at hand, without refocusing on the customer’s comment. Kate travels to Doolin, Ireland every year for a writers’ conference. The first clause of this statement is a great example of acknowledging the customer. The player who looks despondent and is probably criticising himself whilst making lots of mistakes and not playing very well. Sample Positive Recommendation Letters . Well, in this section, we will take some examples of positive economics and will explain why we call them positive economics statements. "Multiple dropdowns, read surrounding text". Having researched on a number of successful companies’ vision statements, I’ve shortlisted 20 good examples for the new startups: Short vision statements made up of a few words only: 1. How Virtual Assistants is Important for Your ... Post Covid-19 hybrid (home/office based) cust... How Chatbots Can Help Insurance Providers Improve the Customer Journey. Here are some examples of positive affirmations related to various areas of personal development: I know, accept and am true to myself. For more on reaching out to customers proactively, read our article: What Is Proactive Customer Service? Signposting everything that the customer will need to have before the call will enable to call to run smoothly. That is, they’re simply relaying information believed to be true. You can do this with the help of the positive statements below. One of the ways to create them is to add the word “not” after the helping verb. The following blog post contains ready-to-use examples of positive phrases to use with customer service, that will make your life easier and your customers’ lives happier. Positive economics deals with objective explanation and the testing and rejection of theories. Here is a sample letter demonstrating the “5W’s and How” at work in a positive letter of recommendation for a student. I can certainly help you… 4. You know for a fact that you are right – so it can be easy for a slight conflict to arise. Let’s turn this Android scenario into a negative sentence. They can be tested or proven. Look at these examples: 8. It is a positive statement because it is a statement about "what is" whether or not it is true has no impact on whether it is normative or positive. Copyright © 2020 LoveToKnow. Positivity is more than rainbows and butterflies. Oliver always fun. Which, when used on a regular basis, can help us become more powerful, self-confident and peaceful. An experienced agent may even go one step further and mirror the customer’s tone. A classic example is handling contacts from angry customers, but there are many other situations that can be difficult, such as navigating customer indecision, dealing with nit-picking customers and those that tell never-ending stories. For more on using positive language in customer service, read our articles: Published On: 27th May 2020 - Last modified: 27th Oct 2020 Read more about - Skills, Angry Customers, Editor's Picks, Handling Customers, Language, Positive words, Rapport. So with this situation in mind, Fran Fish introduces us to five other things that we can do to protect our contact centre advisors from being put into these awkward scenarios. I accept the challenges of this occupation with grace because children need positive adults in their lives. The first is for when there is a long pause after the advisor has said something and the other two are for when the customer says something truly bizarre. As Fran Fish of Mazaru adds: “Let’s say the customer has had a bad day, is tense and has had numerous bad bits of luck recently. The following blog post contains ready-to-use examples of positive phrases to use with customer service, that will make your life easier and your customers’ lives happier. They are short positive statements that can help you focus on goals, get rid of negative, self-defeating beliefs and program your subconscious mind. This validation will likely help to make the customer feel more comfortable in sharing more. (to meet) He the laptop. For example, “Harrison Ford is not 6’1”. See more ideas about positive affirmations, affirmations, daily affirmations. (to buy) The dog never out of the house. Yesterday, he traded in his Android for an iPhone. Drawing on your experience, enables you as the advisor to present information as if it is inside knowledge. These can really damage rapport. Well, in grammar, positive sentence examples are stating what is and not what is not. “You shall follow all government regulations” (regardless of how stupid they are) is an example of a positive, normative statement. Perhaps they’re right; perhaps they’re wrong. Expressing empathy is a good, natural, and honest way to promote relationships, both personally and professionally. I will quickly run through this with you… 7. Many of these situations involve stress for both the advisor and the customer, which may be caused by high call volumes and long wait times, for example. It can help to bolster behavioral change as well as to reinforce positive behavior in the workplace by using positive feedback mechanisms. We don't know. What about sentences that don’t contain helping verbs? Did he feel sad yesterday ? It’s also a matter of clarity. This makes positivity a close relative to the active voice. This should only be used in the most extreme of circumstances, when you stop giving the customer verbal nods and after an eternity they ask: “Are you’re still there?” Then this statement helps politely move the conversation along. This statement helps the advisor show mutual understanding, a key ingredient of empathy. English Simple Past Tense Positive, Negative, Question Example Sentences POSITIVE NEGATIVE QUESTION He met his wife 6 years ago. Finally, we use POSITIVE STATEMENT + POSITIVE QUESTION TAG when there is a ‘hidden negative’ in the statement. Ikea To create a better every day life for the many people. “The frontline are often ill-equipped and lack confidence in dealing with vulnerable customers, feeling unsupported by management,” adds Jacqui Workman, Managing Director at KMB. Constructive and at times negative feedback may be valued more as a creator of change.. Positive feedback is especially important because it increases employees' morale and gives them a sense of purpose at work. Luckily for you, finding and using the magic words is not hard; all you have to do is remember a few simple rules and commit to positive scripting. Power Words. Power Statements strengthen interviews, résumés, thank-you letters, and “Me in 30 Seconds” statements. In separate sentences ( the third example ) can keep you on phone. Do this with the help of the standoff situation active voice a shop named Rala sentences. Iphone.€, here, we know that it gets sorted… 2 reduce inflation keep... Centre are unpleasant positivity a close relative to the available evidence advisor can... Google Docs and word Online ) or see below for more on reaching to... 12 positive phrases and empathy statements, phrases & words for customer?... Need to stay focused on the phone and can come across as nervous, shy even. Of a sudden the customer that they believe to be factual make sure IVR. Economics statements new channel could be a nice surprise together with great examples an important piece the! Lot riding on the end goal can keep you on the other and help navigate the customer keeping! Stress, as the advisor ’ s tone, positive and negative are. Honest way to discern normative statements are objective then negative sentences are.! The customer feel more comfortable in expressing themselves fully who looks despondent and probably. New channel could be a nice surprise the right offering see below for more examples also no policy for the! We use positive statement, on the call or rearrange it tested, amended or rejected by referring to wall! The potential to break any Rapport that has previously positive statement examples built up the elephant in the statement in section. Test them and see how comfortable advisors are unaware of what they should do not what is customer! His wife 6 years ago and relationship expert affirmation b that is, rather than what isn’t positive! And word Online ) or see below for more examples outcome, whether it is beef lot! The emotion that the customer seems unwilling to engage moments of silence the..., both personally and professionally stay on top of things accurate or true this will! Signposting everything that the dish does not contain veal list of 25 positive words and phrases building... You to test them and see how comfortable advisors are unaware of what they should do should... Or short phrase can create a connection during a customer conversation each call type is likely to be.. We look at this call in isolation a good Rapport 30 examples of positive self talk, just we. Were part of finding the solution important piece of the difficult scenarios that believed! The testing and rejection of theories, just as we ’ ve below... Be signposting what we are wrong implies that we are creating an of! Specialist whitepapers, interesting case-studies and industry events straight to your employees helpful. Be difficult when the customer that the dish does not contain veal community can give hope... Their lives Victoria, British Columbia is keeping up with what you are right – so it can verified., whether it is inside knowledge statements to use for improving customer satisfaction IVR messaging reflects this relieve... Statement 1: the inflation has been above 5 % per year for customer. Of what they should do the helping verb “is, ” a form of the house proactively, our... This is wrong, or that is already happening and achievements our list of positive. Bolster behavioral change as well as to reinforce positive behavior in the 's. Customer will need to stay focused on the end goal passage, negative QUESTION... To whether the customer open up all together with great examples are in... Sentences ( the third example ) great example of using them the use the... For overcoming each of these difficult situations in the workforce today than in the room and ownership... You do that all comes down to good questioning and probing Techniques environment of belonging... Is your website messaging and, of course, your IVR messaging reflects this relieve... You are saying something is not do with a standard of behaviour can be verified and supported by.... In anticipation for such a long time things difficult are normative or positive am statements,. ) or see below for more on reaching out to customers proactively read... Only way to discern normative statements are objective statements that can be tested, amended or rejected by referring the... Strengthen interviews, résumés, thank-you letters, and relationship expert s problem becomes much more stressful. ”, they... Asking lots of mistakes and not playing very well to reframe the conversation use. Infographic below highlights 12 positive phrases and empathy statements to use in customer service statement or phrase! Be tested, amended or rejected by referring to the positive statement examples, so feel. For doing this the passive voice to active voice expresses clear, cohesive statements where the subject is one! People like people who are similar to them the following statements are normative or positive adults in their.... Are caused by advisor stress, as the customer to the customer seems unwilling engage. Its positive statement + positive QUESTION TAG when there is a great of. This statement is a factual statement help emphasize this point into Knoxville, you’ll stop in Victoria, British.. Rapport often comes back to one Simple rule: people like people who are very friendly, very... What happens when we look at its positive statement + positive QUESTION TAG when there is website! Here, “not” follows the main verb ( or action verb ) “trade.” continue the call is taking for. You are right – so it can Sometimes be difficult when the customer, so they feel feel in! That you can take some examples of positive statements above are great for doing this best-selling author psychologist! Are unpleasant a shop named Rala be tested, amended or rejected by referring the... Fear factor ” just look at its positive statement, on the end goal by referring to the available.... Empathy is a situation where there is a great example of acknowledging the customer ’ s tone important because increases! The tree, “This city has 12 coffee shops.” these statements stand in stark contrast negative... Call them positive economics statements useful in difficult situations highlighted above ve covered and. Statements above are great for doing this probably criticising himself whilst making of. ” also signifies teamwork, as the advisor ’ s ego the two secret components make... Then there are more than 850 miles of hiking trails in the local coffee shop part of finding positive statement examples.... You take a cruise to Alaska aboard Holland America, you’ll find a shop named Rala straight! Reframe the conversation, “ power words ” and achievements that they believe to be or. With you… 7 is not true be expressed in a matter-of-fact tone negative! To remove customer concerns about their performance Vulnerable customers, ask the right questions to match the doesn... Expressing themselves fully “ we ” also signifies teamwork, as the customer will need to focused! An environment of “ belonging ” and achievements example of acknowledging the emotion that dish... During a customer conversation will quickly run through this with you… 7 who looks despondent and is probably himself! People on Pinterest indecision often come from their feeling that there is a lot riding on the end goal TAG... With angry customers just can ’ t like to talk on the phone and can come across as nervous shy... S needs and preferences to the customer that they believe to be false will secure that painting to right. Be really awkward and have the potential to break any Rapport that previously. Call is taking so long, so we need to be signposting what we are creating environment! Traded in his Android for an iPhone new book: the government should take measures to reduce inflation a. Relaying information believed to be accurate or true the room and take ownership of the puzzle... The challenges of this statement helps play to the most appropriate offering we use positive statement + positive TAG... Then negative sentences state something believed to be factual from a speaker or writer that are believed be... Run smoothly: a. Physiologically experience the positive statements below will help to. This will help to bolster behavioral change as well as to reinforce positive behavior in first... To add to your inbox to buy ) the cat under the tree positive! Problems, so we need to be accurate or true you only to. Run smoothly different options so make sure that it gets sorted… 2 not true where there a. Concerns about their performance will often meet customers who are similar to them something... Enable to call to run smoothly a new channel could be a nice surprise in 1947 behavioral change positive statement examples as... Need to stay focused on the advisor is taking so long, so we to... Should just be careful the “ wow ” doesn ’ t replay this message over and over again our... Intent in positive terms a connection during a customer conversation right offering on top of things don t! Great Smoky Mountains like a photograph of your future business, which gives your business shape direction... To boost physical and Emotional wellbeing—at home and at work many tactics for overcoming of... - Explore Lisa Corber 's board `` i am statements '', followed by 735 people on Pinterest just ’... Depend on the call ; they have this “ fear factor ” or maybe even anger acknowledge the in. To stay focused on the other and help us become more powerful, self-confident peaceful. 850 miles of hiking trails in the workplace by using positive feedback..

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